🛟 Help centre

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Guides and answers for all our apps. If you cannot find it here, a real person replies at app@liutomedia.lt — usually the same working day.

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Browse by subject

🚀

Getting started

Install an app, connect your store and get the first result within minutes.

4 articles
✉️

Email deliverability

SPF, DKIM, DMARC and everything that decides whether your mail is trusted.

10 articles
🔁

Reorder reminders

Intervals, consent, channels and why a specific customer did or did not get a reminder.

6 articles
🧹

Theme cleanup

Leftover app code, safe cleanup, backups and restoring a theme.

3 articles
🏷️

Product badges

Badge types, targeting, scheduling and the sixty languages Badgely ships with.

5 articles
📣

Storefront bars

Free shipping progress, countdowns, announcements and the sixty languages Barly speaks.

4 articles
💳

Plans and billing

Free plans, trials, upgrades and how Shopify charges you.

1 article
🔒

Privacy and data

What each app stores, where it lives, and what happens when you uninstall.

2 articles
Popular

Most read guides

✉️SPF, DKIM and DMARC explained without jargonThe three DNS records that decide whether your order confirmations reach the inbox — what each one does, in plain language.MailMedic · 6 min read✉️Why your Shopify order emails land in spamThe usual causes, in the order they are worth checking — most have nothing to do with the email content.MailMedic · 5 min read📦Who receives reminders, and who never willThe consent rules Repeatly follows, why some customers are skipped, and how to change the policy deliberately.Repeatly · 5 min read📦A reminder was not sent — how to find out whyA diagnostic order of checks that resolves almost every case in a couple of minutes.Repeatly · 4 min read🩺What leftover app code is and why it slows your storeUninstalling an app rarely removes what it put inside your theme. Here is what stays behind and what it costs you.ThemeMedic · 4 min read🧩What happens to your data when you uninstallDeletion is automatic and complete. Here is the exact sequence, including backups.All apps · 3 min read
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Everything, grouped by product

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MailMedic

10 articles
📦

Repeatly

6 articles
🩺

ThemeMedic

3 articles

Applies to every app

🧩Installing an app on your storeWhat happens during install, which permissions are requested and why, and what to do if the install screen does not appear.All apps · 3 min read🧩Your first week: a short checklistThe handful of settings worth checking after installing, so the app actually does what you expect from day one.All apps · 4 min read🧩Plans, trials and how billing worksEverything is billed through Shopify. What that means for charges, currency, refunds and cancellation.All apps · 4 min read🧩What each app stores about your storeA plain list, per app, of the data we hold — and the things we deliberately do not.All apps · 4 min read🧩What happens to your data when you uninstallDeletion is automatic and complete. Here is the exact sequence, including backups.All apps · 3 min read

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