Write to app@liutomedia.lt with your store domain and what went wrong. Most replies land the same working day.
Email supportMost questions are already answered in the manuals.
Most emails are answered the same working day, and always within two. Security reports are answered first, usually within hours.
Your store domain, which app, and what you expected to happen versus what happened. A screenshot helps more than anything else.
Only if you ask us to and grant access — we never enter a merchant's admin uninvited. For most problems, our server logs are enough to find the cause.
Yes, and most features in these apps started as one. If something is missing for your workflow, tell us — small, well-defined requests often ship within days.
We treat outages first: we identify the cause, fix it, and tell you what happened. If your data was involved in any way, you hear it from us, not from a status page.
In Shopify: Settings → Apps and sales channels → uninstall the app, or downgrade inside the app. Billing stops at the end of the current period and your data is deleted on uninstall.
If you believe you have found a vulnerability in one of our apps, email app@liutomedia.lt with the details. We will confirm receipt quickly, keep you updated while we fix it, and credit you if you would like. Please do not test against other merchants' stores.
Our full incident response procedure is published in the security policy.
